Product Return Policy:
We at FC Gadget Hub are committed to your satisfaction and want to ensure a hassle-free experience when it comes to returns. Our product return policy is designed to accommodate your needs in the event that you are not fully satisfied with your purchase. Please review the following guidelines:
- Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective, please reach out to our customer support team within 2 days of receiving the item. We will guide you through the return process and provide you with a prepaid shipping label for the return.
- Incorrect Product Received: In case you receive a different product from what you ordered, please contact us within 2 days of receiving the item. We will arrange for the correct product to be shipped to you and guide you on the return of the incorrect item.
- Change of Mind Returns: If you’ve had a change of heart about a product and wish to return it, please initiate the return process within 5 of receiving the item. Please note that a restocking fee of 20% may apply, and the returned item must be in its original condition, unopened, and with all original packaging.
Pan India Shipping Information:
We offer efficient shipping services across India, ensuring your orders reach you in a timely manner. The delivery timeframe for orders is estimated to be between 3 to 7 days, excluding holidays.
Metro City Delivery:
In metropolitan cities, we prioritize quick deliveries, aiming to dispatch your order within 24 hours. You can expect to receive your order within 3 days of dispatch.
Our commitment to your satisfaction extends to our return policy. While we do not offer the option to open parcels upon delivery, we gladly accept returns in the event of a damaged or defective product. To ensure a smooth claims process, it is mandatory to provide a 360-degree video of the unboxing process without any pauses. In the unfortunate event that you receive a damaged or defective product, we will promptly provide you with a new label within 24 hours. Once the product is back in our possession and inspected, you will be eligible for a refund or exchange as per your preference. Your convenience and contentment remain our top priorities.
Feel free to reach out to our customer support team for any further assistance or inquiries. Your satisfaction is at the core of our service.
- Contact our customer support team at [customer support email/phone number] to initiate the return process. Provide your order number, details about the product, and the reason for the return.
- Our team will guide you on the next steps, including providing you with a return authorization and a prepaid shipping label if applicable.
- Pack the product securely in its original packaging, including all accessories and documentation that came with it.
- Attach the provided prepaid shipping label to the package.
- Drop off the package at a designated shipping location or schedule a pickup as per the instructions provided by our customer support team.
Refunds and Exchanges:
Upon receiving and inspecting the returned product, we will process your refund or exchange as per your preference. Refunds will be issued to the original payment method, and exchanges will be shipped once the return is processed.
Please allow 4 days for us to process the return and initiate the refund or exchange.
For any further inquiries or assistance regarding our return policy, please don’t hesitate to contact our customer support team at customer support email: Fcgadgethub2017@gmail.com / phone number: +918487815311. Your satisfaction is our priority, and we’re here to ensure a smooth and satisfactory return experience.